Discovery Insure and Greys Auto Body

I would like to express my dissatisfaction with the company that repaired my vehicle, and who was appointed by yourselves!

I was never given the option to select the repairer as I was told to take my vehicle to Greys auto Body for the repairs. I would like to question how this repairer was selected as I always thought that Discovery has a high standard which they strife to upkeep. I must admit this is not one of them.

Firstly it took more than a month for the repairer to complete the work on the car which I was told it would be seven days. Secondly when I received the vehicle, eventually I must add, I found that there were some things which were either lost or broken on the car, not mentioning the shoddy work they did on the car.

1. They "lost" the window buttons on the drivers door, however they promised to replaced these - I AM STILL WAITING 2 months later, they are now at the stage where they don't even answer my calls or WhatsApp messages

2. The paintwork is disgusting with overflow paint on the edges of the grill

3. There is a 'broken' piece in front of the passenger side wheel, which I am sure must have been fixed if it was damaged in the accidental damage

4. They broke the latch of the boot, my husband had to repair it

5. I cannot open the bonnet of my car as the lever which should release the bonnet that is supposed to come through the grill is in the wrong position- FACING UPWARD!!! in the bonnet.

I have attached photos of all this so that you can see the issues I am sitting with. I would like for Discovry to indicate what I should do in this instance as it was your choice of panelbeater and not mine.

I am also going to post this on HelloPeter as I feel the public shoud be aware of the way Discovery chooses repairers, as well as Greys Auto Body will be mentioned for people to ensure to stay away from them.

Please respond to my concerns as I am now fed-up with Greys and would like to get advise from Discovery.