Discovery Insure and Alida de Waal not solving queries.

I have cancelled our policy due to the extremely poor handling we received from Alida De Waal. She took forever to reply via email and when I tried to WhatsApp her she told met to email and then we would wait forever for replies. via a phone conversation she got extremely rude with my wife and said nasty things about getting covid etc. She instates other discovery personnel to charge us for extra days etc. when in fact I told her on the 3rd of the month we would like to cancel our policy, which she only started doing by the 10th of the month.

I am not sure what Discovery tells their personnel on how to treat the customers, but the service we received from Discovery via Alida was really poor and the way she spoke to us and handled the case. it has been more than a week since i asked to get a breakdown of outstanding fees and why 2 months of fuel rewards are being held back and stil she is not getting back to us.

Really poor service.