DISCOVERY INSURE AN ABSOLUTE NIGHTMARE!!!!

I am SO tired of trying to get hold of companies that claim that their staff are working from home because of Covid ..... clearly nobody checks who is actually working from home because nobody answers their phones!!! I have tried to get hold of Nonkululeko Kolanisi at Discovery Insure to ascertain which document she's actually looking for as we have submitted everything we can think of. She doesn't respond to emails and the phone number in her signature just cuts off. It is exhausting!!! How many emails and calls must I waste time on to get a response from a company the size of Discovery! It's a crying shame. Wake up Discovery and check which of your staff are actually 'working from home'!! Why doesn't your staff respond to emails - whether at home or at the office? I always thought you were a professional organisation. Something is failing dismally somewhere