IV
Ineke V
1 reviews | Active since Dec 2020
22 Apr 2021, 13:27
Discovery Insure - Amazing Service
Thanks for the great service Aziz McPherson . Fast and Professional.
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Replies (2)
Discovery Insure's replyOfficial
22 Apr 2021, 13:36Good day Ineke,
We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.
Regards
Discovery Insure
We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.
Regards
Discovery Insure
Discovery Insure's reply22 Apr 2021, 13:36
Official
Good day Ineke,
We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.
Regards
Discovery Insure
We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.
Regards
Discovery Insure
IV
Ineke V's updateReviewer Update
29 Apr 2021, 13:02Unfortunately the only good experience was the original contact with Aziz after the accident and to arrange for the vehicle to get towed and logging the claim. After I specifically requested for the vehicle to be assessed and repaired in Centurion , the vehicle was STILL taken to Renew Rivonia....I really can't understand that Discovery will allow that to happen, as it is a total waste of money and time, as the accident happened in Centurion, and I(the customer) stay in Centurion. It has now been a week since the accident, the vehicle is still in Rivonia, and still has not been assessed , in the meantime I have a rental car, 7 days of the allowed 30 days have passed and NOTHING has been done about the claim. I also try not to drive to much with the rental car, as I am used to an automatic, this is a manual car, and therefore I am very cautious and not comfortable driving it. Now I have to drive it even longer than necessary due to incompetence of Discovery or at least the incompetence of there suppliers. NOT A HAPPY CUSTOMER
IV
Ineke V's update29 Apr 2021, 13:02
Reviewer Update
Unfortunately the only good experience was the original contact with Aziz after the accident and to arrange for the vehicle to get towed and logging the claim. After I specifically requested for the vehicle to be assessed and repaired in Centurion , the vehicle was STILL taken to Renew Rivonia....I really can't understand that Discovery will allow that to happen, as it is a total waste of money and time, as the accident happened in Centurion, and I(the customer) stay in Centurion. It has now been a week since the accident, the vehicle is still in Rivonia, and still has not been assessed , in the meantime I have a rental car, 7 days of the allowed 30 days have passed and NOTHING has been done about the claim. I also try not to drive to much with the rental car, as I am used to an automatic, this is a manual car, and therefore I am very cautious and not comfortable driving it. Now I have to drive it even longer than necessary due to incompetence of Discovery or at least the incompetence of there suppliers. NOT A HAPPY CUSTOMER