Discovery Insure Again - The Saga Continues....

So as per my last review, it has now been 5 weeks. I am still waiting on Discovery to start the repair on my vehicle. I am told they are waiting for part. Upon calling the panel beaters, they are waiting on authorizations from Discovery's Agent whom approves the repairs. This entire delay has been due to Discovery trying to find second hand parts instead of the ready and availability of new parts.

When you call Discovery you simply get told, supplier waiting for parts and that's it... So you as the client just sit and wait for second hand parts to be found and only when this is not available the process starts from scratch to now get approvals for new parts...

I made the biggest mistake buying into Discovery's marketing of there insurance products... You are 100% right Discovery "you have changed everything".. Everything for the worst....

Customer care, keeping you updated, showing interest or wanting it help is non -existent... You are just a number or an email address in there inbox...

Shocking.... be warned...