FA
Fazal A
1 reviews | Active since Jun 2022
31 Mar 2026, 14:57
DISCOVERY INSURE - ***********
You guys keep on sending me reminders to install my vitality drive sensor.
When i go to tiger wheel and tyre they tell me that i dont have the plan that allows for that.
Its been 3 times now.
I keep on getting emails about getting fuel cash back , however i do not have a fuel card ?
the whole system is confusing.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Insure's replyOfficial
31 Mar 2026, 15:10Hi Fazal
We're sorry to hear that and would like to look into this further. Do you currently have an Insure policy with us?
Regards
Discovery Insure
We're sorry to hear that and would like to look into this further. Do you currently have an Insure policy with us?
Regards
Discovery Insure
Discovery Insure's reply31 Mar 2026, 15:10
Official
Hi Fazal
We're sorry to hear that and would like to look into this further. Do you currently have an Insure policy with us?
Regards
Discovery Insure
We're sorry to hear that and would like to look into this further. Do you currently have an Insure policy with us?
Regards
Discovery Insure
Discovery Insure's replyOfficial
09 Apr 2026, 13:39Hi Fazal
We're not able to find any record of you having an Insure policy with us at any time so we're unsure how or why you're receiving those reminders. If you have any further details to help us look into this, kindly DM us with the information.
Regards
Discovery Insure
We're not able to find any record of you having an Insure policy with us at any time so we're unsure how or why you're receiving those reminders. If you have any further details to help us look into this, kindly DM us with the information.
Regards
Discovery Insure
Discovery Insure's reply09 Apr 2026, 13:39
Official
Hi Fazal
We're not able to find any record of you having an Insure policy with us at any time so we're unsure how or why you're receiving those reminders. If you have any further details to help us look into this, kindly DM us with the information.
Regards
Discovery Insure
We're not able to find any record of you having an Insure policy with us at any time so we're unsure how or why you're receiving those reminders. If you have any further details to help us look into this, kindly DM us with the information.
Regards
Discovery Insure
FA
Fazal A's updateReviewer Update
13 Apr 2026, 13:42what did you use as your search query ?
FA
Fazal A's update13 Apr 2026, 13:42
Reviewer Update
what did you use as your search query ?
FA
Fazal A's updateReviewer Update
13 Apr 2026, 13:43I do have one , you ran the search query using information that is not associated to me or incorrect information.
FA
Fazal A's update13 Apr 2026, 13:43
Reviewer Update
I do have one , you ran the search query using information that is not associated to me or incorrect information.
FA
Fazal A's updateReviewer Update
13 Apr 2026, 13:44you guys latency on feedback is so bad , and it goes across all products.
Its all errors in your product , not an error in understanding.
Its all errors in your product , not an error in understanding.
FA
Fazal A's update13 Apr 2026, 13:44
Reviewer Update
you guys latency on feedback is so bad , and it goes across all products.
Its all errors in your product , not an error in understanding.
Its all errors in your product , not an error in understanding.
FA
Fazal A's updateReviewer Update
13 Apr 2026, 13:49Im going to switch my entire suite of discovery products , its too irritating , the applications are poorly engineered. the desktop version of the website is equally bad , its just a page with every link possible. How difficult is it to centralise all products under one app ?
your communication methods are clunky , you guys send an email with a pdf attached with the correspondence. Im a software engineer and these product choices are beyond understanding.
to service my policies or accounts i need to call a different time for each product , why cant one call give the agent a 360 of what i have and then they can service all requests ?
your communication methods are clunky , you guys send an email with a pdf attached with the correspondence. Im a software engineer and these product choices are beyond understanding.
to service my policies or accounts i need to call a different time for each product , why cant one call give the agent a 360 of what i have and then they can service all requests ?
FA
Fazal A's update13 Apr 2026, 13:49
Reviewer Update
Im going to switch my entire suite of discovery products , its too irritating , the applications are poorly engineered. the desktop version of the website is equally bad , its just a page with every link possible. How difficult is it to centralise all products under one app ?
your communication methods are clunky , you guys send an email with a pdf attached with the correspondence. Im a software engineer and these product choices are beyond understanding.
to service my policies or accounts i need to call a different time for each product , why cant one call give the agent a 360 of what i have and then they can service all requests ?
your communication methods are clunky , you guys send an email with a pdf attached with the correspondence. Im a software engineer and these product choices are beyond understanding.
to service my policies or accounts i need to call a different time for each product , why cant one call give the agent a 360 of what i have and then they can service all requests ?
Discovery Insure's replyOfficial
13 Apr 2026, 16:46Good day Fazal,
Your comment is noted and will be looked into.
Regards
Discovery Insure
Your comment is noted and will be looked into.
Regards
Discovery Insure
Discovery Insure's reply13 Apr 2026, 16:46
Official
Good day Fazal,
Your comment is noted and will be looked into.
Regards
Discovery Insure
Your comment is noted and will be looked into.
Regards
Discovery Insure
Discovery Insure's replyOfficial
15 Apr 2026, 12:11Good day Fazal
Thank you again for reaching out to us with your concerns and comments and please accept our apologies for the delay in response.
Regarding your policy not being found initially, we used the ID number you provided in your Reviewer details on here, which isn't linked to any Discovery product. However, we were eventually able to trace your details and your policy.
Our applications and website design are the result of various business decisions which we aren't privy to and so cannot comment on them. However, we have forwarded your comments to the relevant teams for consideration.
As to having a single point of contact with a holistic view of your Discovery portfolio and who would be able to service all your requests, this will never be possible unfortunately. Each of our products is individually registered, falling under different regulatory bodies with access to information dictated by POPIA. In accordance with POPIA, all information held by each product must be kept separate and cannot be shared. This means that no agent is able to access more than one product's database which is why you have to call a different number for each product.
POPIA is also the reason we attach a PDF with the intended correspondence to the email because the PDF's are encrypted and can only be opened by the intended recipient with the relevant password. It may be clunky but we take POPIA very seriously.
Regards
Discovery Insure
Thank you again for reaching out to us with your concerns and comments and please accept our apologies for the delay in response.
Regarding your policy not being found initially, we used the ID number you provided in your Reviewer details on here, which isn't linked to any Discovery product. However, we were eventually able to trace your details and your policy.
Our applications and website design are the result of various business decisions which we aren't privy to and so cannot comment on them. However, we have forwarded your comments to the relevant teams for consideration.
As to having a single point of contact with a holistic view of your Discovery portfolio and who would be able to service all your requests, this will never be possible unfortunately. Each of our products is individually registered, falling under different regulatory bodies with access to information dictated by POPIA. In accordance with POPIA, all information held by each product must be kept separate and cannot be shared. This means that no agent is able to access more than one product's database which is why you have to call a different number for each product.
POPIA is also the reason we attach a PDF with the intended correspondence to the email because the PDF's are encrypted and can only be opened by the intended recipient with the relevant password. It may be clunky but we take POPIA very seriously.
Regards
Discovery Insure
Discovery Insure's reply15 Apr 2026, 12:11
Official
Good day Fazal
Thank you again for reaching out to us with your concerns and comments and please accept our apologies for the delay in response.
Regarding your policy not being found initially, we used the ID number you provided in your Reviewer details on here, which isn't linked to any Discovery product. However, we were eventually able to trace your details and your policy.
Our applications and website design are the result of various business decisions which we aren't privy to and so cannot comment on them. However, we have forwarded your comments to the relevant teams for consideration.
As to having a single point of contact with a holistic view of your Discovery portfolio and who would be able to service all your requests, this will never be possible unfortunately. Each of our products is individually registered, falling under different regulatory bodies with access to information dictated by POPIA. In accordance with POPIA, all information held by each product must be kept separate and cannot be shared. This means that no agent is able to access more than one product's database which is why you have to call a different number for each product.
POPIA is also the reason we attach a PDF with the intended correspondence to the email because the PDF's are encrypted and can only be opened by the intended recipient with the relevant password. It may be clunky but we take POPIA very seriously.
Regards
Discovery Insure
Thank you again for reaching out to us with your concerns and comments and please accept our apologies for the delay in response.
Regarding your policy not being found initially, we used the ID number you provided in your Reviewer details on here, which isn't linked to any Discovery product. However, we were eventually able to trace your details and your policy.
Our applications and website design are the result of various business decisions which we aren't privy to and so cannot comment on them. However, we have forwarded your comments to the relevant teams for consideration.
As to having a single point of contact with a holistic view of your Discovery portfolio and who would be able to service all your requests, this will never be possible unfortunately. Each of our products is individually registered, falling under different regulatory bodies with access to information dictated by POPIA. In accordance with POPIA, all information held by each product must be kept separate and cannot be shared. This means that no agent is able to access more than one product's database which is why you have to call a different number for each product.
POPIA is also the reason we attach a PDF with the intended correspondence to the email because the PDF's are encrypted and can only be opened by the intended recipient with the relevant password. It may be clunky but we take POPIA very seriously.
Regards
Discovery Insure