discovery insure a nightmare

In Oct 2024I accidently paid the car insurance into the discovery life account. When I got a notification that the money had not been received, I immediately contacted the call center who advised me to request a transfer from life to insure - this took a while until I decided to pay double in the insure account the next month and request for a refund instead. From October to date I continued paying for my monthly installments. When I called needing roadside assistance I was told that my policy had lapsed.

I must have spoken to over 8 consultants - all of them promising to follow up on my query without any luck. The last 2 people I spoke to were Quinten/Clinton and before that Monde of whom I send all the POPs - He reads my emails and never gets back to me!