Discovery Insure

I met with an accident on 27 November 2021. I had logged in discovery app on 29 November 2021. It took discovery 10 days to get my vehicle assessed and another 10 days to get authorisation. The claim consultant was not giving any feedback. I had asked for car hire which was given on 3rd then team leader just sends an email on 14 january saying to go and drop the vehicle no prior notification what so ever as i was using the vehicle for work. I have emailed 3 people asking for a claims manager to call no response. I am very disappointed with Discover insure as feedback is very poor its now gone over 1 1/2 months no vehicle to use gor work and my vehicle is still not repaired and no feedback. No calls no email from them. I am appalled. I have never had a bad experience with Discovery but this now makes me think twice should i continue with them