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EV
Elzaan V

1 reviews | Active since May 2020

11 Oct 2024, 12:30

Discovery Insure

I joined them last month and my sensor/app STILL doesn't work. I've sent 9 emails, I spend LITERALLY HOURS on the phone with a consultant only to tell me that "it's recording, you'll see the results tomorrow". I have now had no drive days every day since 26 September. They made me drive to Tiger Wheel and Tyre and when I got there they just said they'd nothing they can do. I am beyond frustrated.

0
Replies (4)
Discovery Insure
Discovery Insure's reply11 Oct 2024, 12:33
Official
Dear Elzaan,
 
 Please accept our heartfelt apologies for any difficulty or trouble we have caused you.  
 
 Our team will be in touch to address your concerns.
 
 Regards
 Discovery Insure

EV
Elzaan V's update11 Oct 2024, 12:37
Reviewer Update
Thank you. But people have contacted me 5 times already when I indicated that my problem hadn't been solved. And not once did they manage to sort it out. That's why the last one told me to do to TWT. Which I did. Took off early at work to make it in time, only for them to tell me there's nothing they can do.
EV
Elzaan V's update11 Oct 2024, 15:07
Reviewer Update
Thank you. I'll gladly change my rating once this is sorted out.
EV
Elzaan V's update18 Oct 2024, 16:20
Reviewer Update
Thank you. It's just a pity I had to resort to using Hellopeter to get results. But it's working now so thank you very much.