Discovery Insure

The worst experience ever. I was in an accident on 27th August 2021. I was in the EC although I reside in Cape Town. Firstly the delays to get the assessors to go assess my vehicle, then they got lost not knowing where to go, pushing further delays, then the delays to get the report back to the insurance to have them approve repairs, then they recommended suppliers without having checked whether the parts needed were available forcing the panel beaters to order them somewhere else, yet another delay, then come October the vehicle hadn't even been started yet. 1st of October I became immobile as they took their courtesy car back, yet my vehicle was still with them. They refused extension and I only found out that there had been a 60 day courtesy vehicle option all along. So I was without a car since then. The agent dealing with my case Peter Rankhathali is as useless as the letter "g" in "resign". His manager Tatum, is just the same. Peter then informed me I had 3 options once the vehicle was completed. Either they book me a flight to go fetch it, or by road transport and they cover the fuel spent or they deliver the vehicle. Logically I chose the delivery as it is economical for me. To my surprise, he then tells me, no the option of delivery is not on the table anymore I need to go fetch my vehicle myself. My argument is, why present me with an option only to dictate to me which of the 3 I should take also only to find that in fact it's 2 options AND NOT the 3 originally presented to me. And since August, it's only yesterday I received (from making a follow up myself) need that the car is ready for collection. Discovery is the pits of insurance companies. I've been insured with many other companies before and have never claimed, I never expected such a disheartening service. I'm done with them.