Discovery insure

94 days and still waiting



Gents be very Careful with Discovery Insure. My Wife had an Accident on 18/06/2024. When I spoke to Discovery on the day of the accident, I was the car will go to a warehouse in Kempton Park. This did not happen the car was taken straight to Proline Autobody (Not sure why but I have a feeling), It was straight away agreed Proline must fix this car. We received the car back on the 05/08/2024 from Proline. Gents that will take another 30minutes to explain all the poor-quality workmanship. Now these guys are VW Approved (Please guys don’t let Proline work on your car) You will be sorry. Remember Discovery insure appointed Proline. Legally Proline must get opportunity to repair their mistakes. On the 23/08/24 We gave the car back to proline where we pointed out all the mistakes to them and the assessor. Proline was still very ****y stating these are all small stuff. Again, with a battle no one could commit to a date as to when they will be finished with the car, we got promised a courtesy car but got nothing. 11-09-24 We finally got the car back thinking okay the car will be fixed now, actually its worse. We got legal advice to take the car to another panel beaters to check Proline workmanship. Will take another 30 minutes to go through that report. We had a manager from Discovery, 2 Managers from Proline and the assessment manager all at the panel beaters on the 16/09/24.

We now reported them to the Ombudsman.

Today is the 20/09/2024 we still don’t have this car fixed.

The New repair Panel Beaters submitted a quote on the 16/09/24 and only today the assessing company requested changes on the quote a whole 5 days later. Wonder what they been doing with the quote,

All of these companies that Discovery is using are in it.

I also reported to Benny Khoza (Warranty Claims Specialist) How unsafe this car is , But yes who cares. Not Discovery

I will post everyday a update on Discovery.

This car should be written off.

94 days now and still no commitment from Discovery all they can say it working on it.

97 days and still waiting



Gents be very Careful with Discovery Insure. My Wife had an Accident on 18/06/2024. When I spoke to Discovery on the day of the accident, I was the car will go to a warehouse in Kempton Park. This did not happen the car was taken straight to Proline Autobody (Not sure why but I have a feeling), It was straight away agreed Proline must fix this car. We received the car back on the 05/08/2024 from Proline. Gents that will take another 30minutes to explain all the poor-quality workmanship. Now these guys are VW Approved (Please guys don’t let Proline work on your car) You will be sorry. Remember Discovery insure appointed Proline. Legally Proline must get opportunity to repair their mistakes. On the 23/08/24 We gave the car back to proline where we pointed out all the mistakes to them and the assessor. Proline was still very ****y stating these are all small stuff. Again, with a battle no one could commit to a date as to when they will be finished with the car, we got promised a courtesy car but got nothing. 11-09-24 We finally got the car back thinking okay the car will be fixed now, actually its worse. We got legal advice to take the car to another panel beaters to check Proline workmanship. Will take another 30 minutes to go through that report. We had a manager from Discovery, 2 Managers from Proline and the assessment manager all at the panel beaters on the 16/09/24.

We now reported them to the Ombudsman.

The New repair Panel Beaters submitted a quote on the 16/09/24 and only today the assessing company requested changes on the quote a whole 5 days later. Wonder what they been doing with the quote,

All of these companies that Discovery is using are in it.

I also reported to Benny Khoza (Warranty Claims Specialist) How unsafe this car is , But yes who cares. Not Discovery

I will post everyday a update on Discovery.

This car should be written off.

97 days now and still no commitment from Discovery all they can say it working on it.

Today is the 3/09/2024 we still don’t have this car fixed.

Reply from Discovery

Dear Mr. Kroukamp’



I hope this email finds you well.



All due processes need to be followed.

Discovery insures and our service providers must follow due process with regards to claims.

We are working as fast as possible to get your vehicle repaired however, we need to allow the processes to be followed accordingly.



Our assessors are also working as fast as they can to make sure that the quotes are fair and reasonable for everyone involved this also includes you as the client.



With regards to the vehicle being unsafe.

It is fair that you do not proceed to use the vehicle as it is unsafe to drive this is for the safety of you and your family.



On the policy you are on essential Plan.

The plan does not have car hire and therefore with regards to car hire unfortunately we will not be able to assist with the car hire.



As advised all the relevant parties are following process and they will provide an outcome of the claim and how to proceed as soon as they have finalized the validations on their end.



Kind Regards





| | Benny Khoza Warranty Claims Specialist
Discovery Insure Email: *** Office: *** 1 Discovery Place, Sandton, 2196 |

118 days and still waiting



Gents be very Careful with Discovery Insure. My Wife had an Accident on 18/06/2024. When I spoke to Discovery on the day of the accident, I was the car will go to a warehouse in Kempton Park. This did not happen the car was taken straight to Proline Autobody (Not sure why but I have a feeling), It was straight away agreed Proline must fix this car. We received the car back on the 05/08/2024 from Proline. Gents that will take another 30minutes to explain all the poor-quality workmanship. Now these guys are VW Approved (Please guys don’t let Proline work on your car) You will be sorry. Remember Discovery insure appointed Proline. Legally Proline must get opportunity to repair their mistakes. On the 23/08/24 We gave the car back to proline where we pointed out all the mistakes to them and the assessor. Proline was still very ****y stating these are all small stuff. Again, with a battle no one could commit to a date as to when they will be finished with the car, we got promised a courtesy car but got nothing. 11-09-24 We finally got the car back thinking okay the car will be fixed now, actually its worse. We got legal advice to take the car to another panel beaters to check Proline workmanship. Will take another 30 minutes to go through that report. We had a manager from Discovery, 2 Managers from Proline and the assessment manager all at the panel beaters on the 16/09/24.

We now reported them to the Ombudsman.

The New repair Panel Beaters submitted a quote on the 16/09/24 and only today the assessing company requested changes on the quote a whole 5 days later. Wonder what they been doing with the quote,

All of these companies that Discovery is using are in it.

I also reported to Benny Khoza (Warranty Claims Specialist) How unsafe this car is , But yes who cares. Not Discovery

I will post everyday a update on Discovery.

This car should be written off.

118 days now and still no commitment from Discovery all they can say it working on it.

Today is the 14/10/2024 we still don’t have this car fixed.

Reply from Discovery

Dear Mr. Kroukamp’



I hope this email finds you well.



All due processes need to be followed.

Discovery insures and our service providers must follow due process with regards to claims.

We are working as fast as possible to get your vehicle repaired however, we need to allow the processes to be followed accordingly.



Our assessors are also working as fast as they can to make sure that the quotes are fair and reasonable for everyone involved this also includes you as the client.



With regards to the vehicle being unsafe.

It is fair that you do not proceed to use the vehicle as it is unsafe to drive this is for the safety of you and your family.



On the policy you are on essential Plan.

The plan does not have car hire and therefore with regards to car hire unfortunately we will not be able to assist with the car hire.



As advised all the relevant parties are following process and they will provide an outcome of the claim and how to proceed as soon as they have finalized the validations on their end.



Kind Regards





| | Benny Khoza Warranty Claims Specialist
Discovery Insure Email: *** Office: *** 1 Discovery Place, Sandton, 2196 |

14/10/2024

Update – So the new Auto submitted 2 quotes so far. Total plus minus R180000 To fix THE MISTAKES Proline autobody made. And yet we still without a car as Discovery does not want to right off the car.

Gents think twice before taking insurance at Discovery.