Discovery Insure

I was very impressed with Discovery Insure for my car when I drove into a massive pothole on Tuesday, 12 April at 5 am. The sensor in my car notified them and they phoned me within seconds after inpact. They arranged a towing service that arrived within 10 minutes. Later I received a call indicating that a rental car has been arranged. This was excellent service. But that is where it stopped. Although I knew that my car was taken to a yard in Roodepoort for then to determine the damage, I had not heard back from Discovery Insure. I become concerned and tried to phone then on Tuesday, 19 April. I held on for 20 min using my cellphone when the call was cut without anyone assisting me. I tried again with the same result. This morning 20 April I tried again. Held on for 20 min again and my call got cut. On my second attempt someone who then indicated that my claim was closed. I explained my situation and he then said that he would reopen my claim for assessment. I recieved the following SMS: Discovery Insure: Your HYUNDAI 2017 has been booked in for assessment on 20/04/2022 09:46 at Auction Nation Roodepoort, 91 Banfield Rd, Roodepoort, Roodepoort. Claim reference number, ***. Auth FSP. Discovery has a good name but I am unhappy with this. I ran up my cellphone bill, spend much time to find out what is happening with my car and had to initiate the process.