Discovery Insure 3rd Party Claim

We submitted a 3rd Party claim to Discovery Insure on the 30th of July 2024 and attached all the documents that they requested. An advisor named Gretchen Rubin was allocated on the 16th of August 2024, she then requested all the documents already sent again on the 18th of August 2024, which were sent through on the 28th. I then sent an email through on the 5th of September 2024, and on the 10th of September 2024 requesting for the progress on the claim, both of which were ignored. After receiving zero correspondence from Gretchen, I started phoning the direct land line number given on the 1st of October 2024, after ten calls, I finally got a hold of Gretchen, who then told me that the they are just waiting the the assessors feedback before finalizing the claim. I then tried to follow up on the 22nd of October and after five phone calls could not get a hold of Gretchen. Then on the 1st of November I phoned the same direct number and finally got through to another Person, who then checked on the system and told me that there is a dispute between the chosen panel beater and the assessor about the pricing, and as soon as they reach an agreement, the claim will be finalized and paid out. That was the last time i was able to get any feedback on the claim. I then tried to phone Gretchen on the 17th of January 2025 and after forty two calls was unable to get a hold of her, although some of the calls you could clearly hear that the phone is call is dropped on purpose after a few seconds of ringing. I again tried to phone on the 20th of January 2025 and after seven calls I was unable to get a hold of her. I again tried phoning on the 21st of January 2025 and after twenty three calls did not get a hold of her. I once again tried on the 28th of January 2025 but was unable to get a hold of her. I once again tried calling her five times on the 3rd of February 2025 but was unable to get a hold of her. I also sent through an email on the 3rd of February 2025 but have yet to receive any response on email since last year. The vehicle is still not repaired and Discovery Insure just doesn't care about the claim. This is the worst service I have received from any insurance company I have ever dealt with.