Discovery insure
<p>Dont ever join discovery for building insurance</p> <p> </p> <p>We had a claim for last November when there was a hail storm</p> <p> </p> <p>It was APPROVED by discovery... adele approved it explaining that there would be a scaffolding and that as they go along the tiles will be replaced as they check the damage close up. They approved it after calling MNW Maintenance who was a previous contractor for outsurance and they fixed our roof in 2013</p> <p> </p> <p>After a while they called another contractor and then unapproved it. </p> <p> </p> <p>I called many contractors who confirmed the damage was indeed as a result of hail.</p> <p> </p> <p>Peche, Rooftop contractors, MNW Maintenance who also knew about the previous damage and also confirmed it was not the same damage from the past as that was fixed.</p> <p> </p> <p>I went further to call Everite tiles the manufacturers of the roof tiles who confirmed it was as a result of the hail.</p> <p> </p> <p>We had Eddie from everite who inspected the roof</p> <p> </p> <p>Jacque rensburg from discovery insists that the tiles were chipped prior to hail damage but as confirmed by all contractors as well as Everite Craig Cronje that that does not mean that the tiles had to be replaced.</p> <p> </p> <p>According to Outsurance too they confirm that the roof was fixed in 2013/4.</p> <p> </p> <p>Discovery has refused and ignored my endless requests for the recordings where adele had approved my claim and explained the work that will be done.</p> <p> </p> <p>All this was presented to the Ombudsman and he has accepted discoverys decision </p> <p> </p> <p>This is very scary as discovery - one would think an honest and fair entity... would **** their clients... and then further that the Ombudsman accepts their decision</p> <p> </p> <p>Craig cronje of Everite, on seeing what jacque at discovery had said to the ombudsman regarding his comments that were twisted and unrelated to our claim, is also trying to contact Jacque, but emails are bouncing and calls are on voicemail. Craig Cronje said that Jacque had asked him questions and they were answered but in a general way. Jacques comments about water ingress are also unapplicable and does not know why it was even mentioned</p> <p> </p> <p>All contractors and Everite are shocked at what discovery has done</p> <p> </p> <p>Do not join Discovery</p> <p> </p> <p>They are *****, go back on their word, dont give you recordings of your calls unless it would benefit them</p> <p> </p> <p>I also cannot understand with all the proof from Everite and the roof specialists... that the ombudsman has agreed with Discovery...</p> <p> </p> <p>Can anyone shed light on what my way forward would be</p> <p> </p> <p>Jacque is acting like the roof manufacturer expert which he is not. Craig is and has confirmed that jacque has acted unfairly and inappropriately</p> <p> </p> <p> </p> <p> </p>
Thank you for your comment.
Whilst we appreciate your dissatisfaction with the both the outcome of your claim Discovery Insure and the decision of the Ombudsman of short-term insurance. The office of the Ombudsman is the final arbiter when it comes to matters on dispute to the industry and so we are compelled by law to adhere to the office’s final arbitration.
We wish you all the best and hope you will find rest with the experience.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
Whilst we appreciate your dissatisfaction with the both the outcome of your claim Discovery Insure and the decision of the Ombudsman of short-term insurance. The office of the Ombudsman is the final arbiter when it comes to matters on dispute to the industry and so we are compelled by law to adhere to the office’s final arbitration.
We wish you all the best and hope you will find rest with the experience.
Regards,
Sekgobola
Discovery Insure
Well... the ombudsman loojed at the lies that jacque gave. Craig can vouch that.
Why when i called to speak to someone other than jacque discovery said that he is the head so no one else can help.
Craig of everite wants to talk to someone of authority even jaque... so pleasegive him an alternate number as discovery is avoiding him
Well... the ombudsman loojed at the lies that jacque gave. Craig can vouch that.
Why when i called to speak to someone other than jacque discovery said that he is the head so no one else can help.
Craig of everite wants to talk to someone of authority even jaque... so pleasegive him an alternate number as discovery is avoiding him
Is it not strange that Jacque Van Rensburg is now in Audtrailia .... Was he getting too frustrated dealing with honest people and trying to prove them wrong????
Point 1 - let me give you the insert from your suppliers assessment of our damage after the hail - "it is in our professional opinion that the these damages are related to the hail storm of December 2015, as the roof was painted through the insureds previous insurance also relating to storm damages. the cause of the damages to the roof with the previous insuance was wind damages"
Although MNW does not elaborate on the work performed - If he is consulted (but ignored as discovery doesnt want to go into the matter as they will be proved wrong) - they will find that he did not just paint the roof - Amazing as he is on their panel!!!
Point 2 - Therefore from above MNW confirms hail damage and is shocked that it was rejected
point 3 - Peche roofs confirms hail damage and is also shocked that it was rejected
Point 4 - Rooftop contractors cofirms hail damage - is utterly disgusted with Discovery
Point 5 - Everite tile manufacturers assessor Eddie confirms hail damage - They give a letter confirming that the warranty is over , however the damage is as a result of PHYSICAL damage which is obviously as a result of the storm.
Point 6 - After Jacque twisted Craigs words, saying that the lifespan is over of the roof (he interprets that since the warranty is over the lifespan is over - (yet Discovery still insures cars whose warranties are over???) - Craig the sales DIRECTOR of Everite tried to contact him, but JAcque left the country. - Craig then emails Thilo - to explain that ALTHOUGH THE WARRANTY IS OVER THE TILES CAN LAST MUCH LONGER THAN THAT.
Point 7 - Outsurance is suprised that discovery had not called them to conifrm that the roof was actullay maintained in 2014 as it was completely fixed.
Point 8 - Jacque convinces the Ombudsman that the damage was not fixed by Outsurance and that we should go back to Outsurance as they found achipped tile that was painted over
Point 9 - MNW Maintenance and Everite tiles confirm that if a tile was chipped it does not mean that it needed to be replaced.
Point 10 - Gerlag and sons - in their report - which i have - are asking more questions and are speculating...
POINT 11 - You approved the claim on 2 February 2016 - on 22 february you say that the company is coming to fix the roof - and then on 25 February 2016 you state that the repair is complete.
Has the world gone nuts that you cannot see your own faults????
These are ALL true facts - yet i am treated as a **** and *********!!!!
Even the lady at Outsurance asked me why Discovery is treating me this way... she apologised to me and said she hopes that things go better as she can see that i am being treated unfairly...
Is it not strange that Jacque Van Rensburg is now in Audtrailia .... Was he getting too frustrated dealing with honest people and trying to prove them wrong????
Point 1 - let me give you the insert from your suppliers assessment of our damage after the hail - "it is in our professional opinion that the these damages are related to the hail storm of December 2015, as the roof was painted through the insureds previous insurance also relating to storm damages. the cause of the damages to the roof with the previous insuance was wind damages"
Although MNW does not elaborate on the work performed - If he is consulted (but ignored as discovery doesnt want to go into the matter as they will be proved wrong) - they will find that he did not just paint the roof - Amazing as he is on their panel!!!
Point 2 - Therefore from above MNW confirms hail damage and is shocked that it was rejected
point 3 - Peche roofs confirms hail damage and is also shocked that it was rejected
Point 4 - Rooftop contractors cofirms hail damage - is utterly disgusted with Discovery
Point 5 - Everite tile manufacturers assessor Eddie confirms hail damage - They give a letter confirming that the warranty is over , however the damage is as a result of PHYSICAL damage which is obviously as a result of the storm.
Point 6 - After Jacque twisted Craigs words, saying that the lifespan is over of the roof (he interprets that since the warranty is over the lifespan is over - (yet Discovery still insures cars whose warranties are over???) - Craig the sales DIRECTOR of Everite tried to contact him, but JAcque left the country. - Craig then emails Thilo - to explain that ALTHOUGH THE WARRANTY IS OVER THE TILES CAN LAST MUCH LONGER THAN THAT.
Point 7 - Outsurance is suprised that discovery had not called them to conifrm that the roof was actullay maintained in 2014 as it was completely fixed.
Point 8 - Jacque convinces the Ombudsman that the damage was not fixed by Outsurance and that we should go back to Outsurance as they found achipped tile that was painted over
Point 9 - MNW Maintenance and Everite tiles confirm that if a tile was chipped it does not mean that it needed to be replaced.
Point 10 - Gerlag and sons - in their report - which i have - are asking more questions and are speculating...
POINT 11 - You approved the claim on 2 February 2016 - on 22 february you say that the company is coming to fix the roof - and then on 25 February 2016 you state that the repair is complete.
Has the world gone nuts that you cannot see your own faults????
These are ALL true facts - yet i am treated as a **** and *********!!!!
Even the lady at Outsurance asked me why Discovery is treating me this way... she apologised to me and said she hopes that things go better as she can see that i am being treated unfairly...