DI
Desmond I

1 reviews | Active since May 2016

29 Aug 2018, 09:04

Discovery Insure

This is the third time I've resorted to Hellopeter to report very bad service from Discovery Insure. It's the only way to get a response. I have written 3 emails without a reply. Discovery Insure has moved driving rewards to the Vitality Tab on the Discovery App. Since doing this I haven't been receiving my rewards from Discovery Insure. It may seem that rewards are a small matter but it is the principle that matters - I'm paying a monthly premium that includes benefits promised by Discovery Insure. The principle is that Discovery Insure is not honouring their side of the agreement and they don't reply to their emails.

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Replies (1)
Discovery Insure
Discovery Insure's reply29 Aug 2018, 11:19
Official

Thank you for taking my call.

We are currently investigating the issue . We have issued 2 rewards to you.

We apologise for the inconvenience caused.

Regards

Preveshen
Discovery Insure