DISCOVERY INSURE

We had a house burglary on Tuesday 14.11.2017. Our house contents and building cover is insured by Discovery. On Tuesday afternoon I contacted Discovery to advise them of the claim. The consultant sent me an email advising on details which they require. As our front gate and door was completely damaged Discovery did send their service provider company S&J construction to come through. S&J came through on Wednesday to take pics etc. I called S&J on Thursday and they advised me that they have 24 hours to prepare their report and send it through to Discovery. Anika from Discovery was dealing with the claim and was advised she would get back to me. By Thursday morning I had heard nothing so I called Discovery and spoke to Grayson Lee who said to me Anika will return my call. All info was sent by me on Thursday night. On Friday I contacted S&J who promised me they would send their report to Discovery by Friday afternoon. I left a message for the lady at S&J to call me back...ofcourse she never did. I also called and left 3 messages for Anika to contact me on Friday she never did either. On Saturday morning i called Discovery again and was then advised that they are still waiting on S&J. After being through the trauma of a house burglary this type of customer service from Discovery is appalling. Further more they instruct service providers who don't deliver on their promises timeously. It is not for me as the client to be liaising between Discovery and its service provider on progress. We pay a premium installment to Discovery and it's actually appalling the way in which you are treated when there is a claim. To date I have not even heard from Anika at Discovery who is supposed to be handling my claim. Absolutely disappointed with the lack of service received! To add to that I am expected just to wait indefinitely while the security is completely compromised at the property. Pathetic appalling service which doesn't event deserve a 1 star out of 5!!!!