1 reviews | Active since Apr 2023
Discovery Insurance worst service ever.......!
I am very disgusted with the service I received from Discovery Insurance. Since my ordeal on the 01/04/2023 they never got back to me. I then keep on calling them and the agents advised that all is in order and my vehicle is with the assessor. I then called again on the 18/04/2023 to find out how far they are with the assessment and the agent advise me that the assessors cancelled the assessment as the are not able to allocate my vehicle.
I go so irate, demanded to speak to a Team Leader by the name of Thapelo and he advise me the exact same thing, that they do not know were my vehicle is. I advised Thapelo that I am not happy with the service and he said he will assist me with the query and get it resolved and get back to me with feedback. The whole week i have not received anything back from Discovery Insurance or Thapelo who promised me this.
I then called back on the 14/04/2023 and another and advised me that the vehicle has still not being allocated and that he will escalated it to Riaan who works in the yard where the cars get delivered to.
Myself and my family has gone through so much trauma and still to get your insurance company (Discover Insurance) threat you like your nothing and none of them even should any empathy while we struggling day day to get things done as we are now without a vehicle.
I have recorded both conversation and will be taking it further as no-one can advise me where my vehicle is.
I am really degusted the way I have been treated from Discovery Insurance. ;(
I summited my claim on the 01/04/2023 and today is the 04/05/2023 and no feedback, as I previously said this is the very worst service I have ever received from an insurance company. They are very quick to deduct their installment but when it comes to customer service they are pathetic and think nothing of their customers.
We have been struggling to get my son to school and myself to work as the car we use to use is not available, but Discovery Insure does not care that they are inconveniencing us as long as they get their money.
I am current on the line with Discovery Insurance and the agent Thabiso Modibedi advised me that the vehicle is still with the assessors after I received two emails on the 03 Apr 2023 then again on the 24 Apr 2023 stating the vehicle is with an assessor.
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The person handling my claim, does not even get back to me with any progress regarding my vehicle.
I am disgusted with Discovery Insurance treating their customers like they are less then nothing.
I summited my claim on the 01/04/2023 and today is the 04/05/2023 and no feedback, as I previously said this is the very worst service I have ever received from an insurance company. They are very quick to deduct their installment but when it comes to customer service they are pathetic and think nothing of their customers.
We have been struggling to get my son to school and myself to work as the car we use to use is not available, but Discovery Insure does not care that they are inconveniencing us as long as they get their money.
I am current on the line with Discovery Insurance and the agent Thabiso Modibedi advised me that the vehicle is still with the assessors after I received two emails on the 03 Apr 2023 then again on the 24 Apr 2023 stating the vehicle is with an assessor.
image.png 70.54 KB
The person handling my claim, does not even get back to me with any progress regarding my vehicle.
I am disgusted with Discovery Insurance treating their customers like they are less then nothing.