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Lerato L

1 reviews | Active since Nov 2015

14 Dec 2018, 09:25

Discovery Insurance Worst customer care service!!

My claim was authorized on the 29/11/18. I had to personally call the service provider appointed by discovery and follow up on the repairs! They had my car for 3 weeks not working on it because of lack of communication with Discovery!! The service provider is closing for Dec and my car is stuck there until mid January next year!! The lack of communication from the consultant assigned to my case up to 3 different team leaders in the claims department is unprofessional on a high level!! I am beyond disappointed especially because I chose to pay a little extra for my premiums with them because I thought they were leaders in the industry!! I thought it would give peace of mind!! Big mistake on my part! They have the worst service!!!

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Replies (2)
Discovery Insure
Discovery Insure's reply14 Dec 2018, 11:13
Official
Good day Lerato 

Thank you for raising your concerns.

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. 
We've confirmed with the relevant team that the query has been addressed and a contingency plan afforded to you.

Regards 
Discovery Insure




LL
Lerato L's update16 Jan 2019, 15:14
Reviewer Update
The nightmare continues!!! The disgusting service I am getting from the claims department is mind blowing!! I have been calling and leaving messages for Nhlanhla Msimang and Porch Sithole since 8 am with no response!! The last call I made to Nhlanhla was picked up by another consultant!! His arrogance and mockery left a bitter taste in my mouth! He basically said the fact that I left messages for Nhlanhla doesn't mean he received them! When I asked if that is the culture of the department he arrogantly told me that all he was saying is that I cannot prove that the messages got to Nhlanhla. Furthermore, I asked to speak to his superior he gives me a very made up complicated Indian name and conveniently he doesn't know how to spell it!! When I asked for the superiors contact he claims he doesn't have them because he doesn't report to him! What will it take this to be taken seriously? Do you only respond to media and social media and threats??? Is that how it works??