1 reviews | Active since May 2017
Discovery insurance using novice assessors who do shoddy work
<p>My wife hit a pothole while driving her vehicle on 22 April 2017 and the vehicle had a noise coming out of the front left wheel.</p> <p>The vehicle was towed to CMC Autobody in for assessment the following Monday and the repair cost was less than the excess to be paid and I was advised to fix the vehicle from my own pocket. I concured with the advice and and engaged CMC Autobody to fix the car as it was there premises. At CMC I was informed that the left front wheel had additional damage that was missed out by the assessment which required that the vehicle be assessed again.</p> <p> </p> <p>I have called Discovery Insurance last week and registered my dissatisfaction and asked that it be noted.</p> <p> </p> <p>Discovery is a good insurance which has assisted me previously and all I am asking for is that they jerk up their assessor and that the vehicle be speedily repaired as the misdiagnosis is a bad reflection on them.</p> <p> </p> <p>Thank you</p> <p> </p> <p> </p> <p> </p> <p> </p>
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We have escalated your concerns with the claims management team, to follow up with the assessors regarding the additional, we will provide feedback once done.
Regards,
Sakhe
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We have escalated your concerns with the claims management team, to follow up with the assessors regarding the additional, we will provide feedback once done.
Regards,
Sakhe
Discovery Insure
We have made contact to provide you with an update, however your phone is on v/mail.
Please be advised that the additional request has now been authorised for the left control arm.
Instruction has been sent to the repairer to proceed with the repairs.
We have made contact to provide you with an update, however your phone is on v/mail.
Please be advised that the additional request has now been authorised for the left control arm.
Instruction has been sent to the repairer to proceed with the repairs.
