DISCOVERY INSURANCE USELESS

What's on my mind, you ask? DISCOVERY INSURANCE is what's on my mind; Discovery and its utter uselessness to deal with claims in a professional and efficient manner.

It has been 8 days and some hours since I have given them everything required for them to respond to a claim. Silence. Forwarded emails to their complaints department (who promises to respond in 24 hours) more than 48 hours ago: Nothing.

This is an extract from their claims procedure:

14. Due to your Legal responsibility as a Third party to mitigate your loss, no hire / courtesy vehicles will be arranged by Discovery Insure, nor do we pay for car hire or courtesy vehicles. DOES DISCOVERY ACTUALLY HAVE LAWYERS THAT COME UP WITH THIS ****??

15. As a further result of your Legal responsibility to mitigate your loss, no storage fees will be covered by Discovery Insure. You need to manage your costs. SAME IDIOT LAWYER AS THE ONE THAT DRAFTED 14???

I will be much obliged if you would share this post as far and widely as possible, but there will be no prize for any of us, I am sure.

One star is one too many!