Discovery Insurance unacceptable car claim service

16 April 2018 (76 days ago) I put in a claim that damaged my car enjin and electronic system due to a deep pothole submerge in water during the rainy day of 13 April 2018. When I made a follow up two weeks later, the car has not been repaired although it has been authorized and an assessor allocated. When I asked why was not yet repaired, they rep**** that the other damage is not incident relate according to the report of the dealer. When I ask, which other damage are they referring to and requested the dealership report, they ask me to hold on for the assessor, I waited for 25 minute and drop the phone. When I called the discovery offices again towards the end of May 2018, I was send from one person to another until my phone call bill went up high, still no respond from the discovery vehicle repair department. When I call and send them couple of e-mails, no convincing feedback were provided and on calling them again, they promised to revert back to me the following week Monday. Last week Thursday I called them to return my car in order to fix it on my own, they promise to revert back to me. When I call their panel beater today, the panel beater informs me that the car is with the dealership since two months ago. This morning I call discovery requesting return of my car, they ask me to hold the line again. 76 days down the line still the assessor has not contacted me, No assessment report, no communication at all regarding the status of my claim yet the pass three months they keep deducting insurance premium from my bank account. The claim was made 76 days ago and there is no sense of urgency from discovery yet Discovery boast of building R3b offices in Sandton on our expenses