LW
Leon W
1 reviews | Active since Oct 2020
05 Jul 2024, 11:05
Discovery Insurance - THUMBS DOWN 👎🏻
Disappointing and bad service by Discovery Insure.. after years of belonging to Discovery Insurance and going back to them recently, I made a claim for a back window of my Toyota Hilux’s Bakkie canopy only to be informed that this is classified as an accessory. I bought the vehicle with the canopy and was never informed that it had to insured separately. But that also reflects the typical misinformation or omission to inform that seems part of the protocol to get clients and present cheaper quotes for insurance yet not disclosing such essential and material information.
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Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
05 Jul 2024, 11:11Good day Leon,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Discovery Insure's reply05 Jul 2024, 11:11
Official
Good day Leon,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the policy.
Regards
Discovery Insure
LW
Leon W's updateReviewer Update
05 Jul 2024, 11:35Thank you for responding. I made the call to Discovery this morning about 5 minutes before posting this review
LW
Leon W's update05 Jul 2024, 11:35
Reviewer Update
Thank you for responding. I made the call to Discovery this morning about 5 minutes before posting this review
Discovery Insure's replyOfficial
05 Jul 2024, 11:51Hi Leon,
Thank you for confirmation of time of call. We are attending to the matter with the relevant management team and will provide you with feedback.
Regards
Discovery Insure
Thank you for confirmation of time of call. We are attending to the matter with the relevant management team and will provide you with feedback.
Regards
Discovery Insure
Discovery Insure's reply05 Jul 2024, 11:51
Official
Hi Leon,
Thank you for confirmation of time of call. We are attending to the matter with the relevant management team and will provide you with feedback.
Regards
Discovery Insure
Thank you for confirmation of time of call. We are attending to the matter with the relevant management team and will provide you with feedback.
Regards
Discovery Insure
LW
Leon W's updateReviewer Update
09 Jul 2024, 12:49The response from the Claims team is factually incorrect. They stated that the canopy is not covered and that I could not claim for the canopy window and to state that I opted Not to continue with the claim is a misrepresentation. I was not given the option to continue with the claim. The canopy was purchased with the vehicle and can definitely not be regarded as an accessory.. then everything attached to the vehicle could be an accessory.. this is still pathetic and misleading service.
LW
Leon W's update09 Jul 2024, 12:49
Reviewer Update
The response from the Claims team is factually incorrect. They stated that the canopy is not covered and that I could not claim for the canopy window and to state that I opted Not to continue with the claim is a misrepresentation. I was not given the option to continue with the claim. The canopy was purchased with the vehicle and can definitely not be regarded as an accessory.. then everything attached to the vehicle could be an accessory.. this is still pathetic and misleading service.