Discovery Insurance: Swift at Collecting, Slow at Serving

Absolute incompetence and negligence displayed by Discovery Insurance regarding my vehicle's repairs.

On March 12, 2024, I was involved in an accident. Despite being a long-standing client with nine insured vehicles and multiple other policies, Discovery Insurance has shown a complete lack of urgency. The damage assessment has been painfully slow, seemingly conducted at their convenience rather than addressing the pressing needs of their client.

Discovery, you are quick to collect premiums but have failed spectacularly in providing the service you promise. The lack of response and action on your part is unacceptable. I am seriously considering taking my and my company's business elsewhere.

Since the accident, my previously well-maintained vehicle now spews thick white smoke—a problem that magically appeared after the accident. Your dismissal of this issue as "normal wear and tear" is a pathetic excuse.

Refusing to send my vehicle to BMW for a second opinion reeks of fear of being held accountable for the panel beaters' potential faults or something related to the accident. This is outright ***ardice. Discovery’s assessor is finally scheduled to visit on June 22 to assess the new found problem—more than three full months after the accident—while I continue to make payments on time. Your stance that the smoking issue is due to wear and tear is ludicrous. My vehicle did not have this problem before the accident and has not left the panel beaters since the accident.

If BMW confirms the issue is indeed wear and tear, fine. But forcing me to accept a compromised vehicle without proper verification is unacceptable. I am done being patient. It’s time for you to step up and do your job.