1 reviews | Active since Oct 2013
Discovery Insurance - Stick to Healthcare - A frustrated short term insurance policy holder
My TV got damaged towards the end of September during one of the first electric storms of the season. After multiple issues with logging the claim on the app, it was finally logged early October (Manually). My TV was collected on the 16th of October by Discovery partner, Repair on Call, who is not willing to engage with me the owner of the TV they collected. Unfortunately Discovery has so many claims administrators assigned, and the one that promised to get back to me, Auldrin Julies, is also the one that is avoiding feedback. I still don't have a report on my TV, i got a call from Auldrin telling me that Discovery was repudiating the claim, but there has nothing come of it since this conversation on the 24th of October. This is by far one of the most frustrating processes and the third since my move to Discovery Insure three years ago, such a mistake i regret every day. As soon as I get my TV back and any damn response from Discovery, I intend to cancel my insurance with this business. This business might be great at health care products, but as for short term insurance, they are among the worst in SA.
Good day Mr. De Villiers
I trust all is well.
Kindly find the attached rejection letter that is encrypted with your I.D number. Please note that we will be arranging that the television is returned as soon as possible.
Regards
Now please keep in mind that I made it very clear on call recordings and my written correspondence that it is my intention to not only appeal the repudiation, but to take Discovery Insure to the Ombudsman for short term insurance.
My TV at the time of collection - 17 October by ROC (Repair on Call) was taken in for a quick assessment and has since not been returned - I have asked ROC to send my TV back, getting quite heated on some of the calls, only to be told that I need to wait for Discovery to issue the next steps??
Where apologies are concerned, it makes no sense if you are still not going to act with any form of integrity to conclude the matter, and quite frankly, an apology is no longer good enough.
This is disgraceful service Discovery Insure, there is no follow up, no respect, and I am left at a loss for word, because as always, there are lots of calls to market more to me, but nothing to fix the services I am having challenges with, where I already pay extensive monthly premiums.
What more do I need to do?
Good day Mr. De Villiers
I trust all is well.
Kindly find the attached rejection letter that is encrypted with your I.D number. Please note that we will be arranging that the television is returned as soon as possible.
Regards
Now please keep in mind that I made it very clear on call recordings and my written correspondence that it is my intention to not only appeal the repudiation, but to take Discovery Insure to the Ombudsman for short term insurance.
My TV at the time of collection - 17 October by ROC (Repair on Call) was taken in for a quick assessment and has since not been returned - I have asked ROC to send my TV back, getting quite heated on some of the calls, only to be told that I need to wait for Discovery to issue the next steps??
Where apologies are concerned, it makes no sense if you are still not going to act with any form of integrity to conclude the matter, and quite frankly, an apology is no longer good enough.
This is disgraceful service Discovery Insure, there is no follow up, no respect, and I am left at a loss for word, because as always, there are lots of calls to market more to me, but nothing to fix the services I am having challenges with, where I already pay extensive monthly premiums.
What more do I need to do?