Discovery Insurance – Shocking Service and Zero Accountability

I am absolutely appalled by the treatment I’ve received from Discovery Insurance. My car was involved in a minor accident in February 2025 it was bumped at the back. Four months later, I still don’t have my vehicle back. Initially, the car was sent to Renew It, who did a terrible job, then falsely suggested my car had previously been in an accident (which is untrue). Despite their poor workmanship, I was forced to pay R6,000 to release the vehicle a car that was returned to me in faulty condition. Discovery made no effort to hold their service provider accountable. After the vehicle was moved to another panel beater, the delays continued. It has now been four months and Discovery seems to believe this is acceptable for a basic bumper repair! I selected a 30-day car hire benefit with the understanding that Discovery would process repairs in a timely manner. Instead, they allowed the situation to drag on, and now I am being told they won’t extend the car hire. As a "gesture of goodwill" they offered a R2,000 Uber voucher completely insufficient given their failure to deliver on their own service standards. This is disgraceful. There has been no urgency, no accountability, and no proper communication. Discovery Insurance expects customers to cover the cost of their incompetence, while they continue to defend poor service providers. I will not let this go. I am escalating this further. Discovery, you have failed your customer and your promises mean nothing.