Discovery insurance shocking service

Absolutely shocking service from discovery insure. We have not had a car for almost 6 weeks. Andre is our claims advisor and never ever calls back or communicates. Trying to get hold of anyone at management level is impossible. I feel like I don’t mean anything as a customer.

It’s taken two weeks to sort out one issue and still no resolution. All the while I have no car and no transport.

It’s shocking. I copied in the CEO and complaints department and no one has even bothered to make contact. I’m beyond angry. How do we find a resolution? How on earth do I find an actual person that gives a damn. Discovery i bank with you. My insurance is with you. My medical aid is with you.

We will need to review this as it’s just shocking