Discovery Insurance - Repair Centers

Highly frustrated with the level of service provided by Discovery Insure. Following the minor repairs that had to be done to my vehicle by Grey's Autobody Repairs approved by Discovery Insure, I was unsatisfied with the workmanship of the repair center as repairs have not been done to highest possible quality.

After driving to a repair center selected by Discovery Insure 40km from where I reside for the last month and 2 weeks just to get my vehicle repaired to the initial condition, which should have taken them an estimate of 8-10 working days , I have decided to report this to Discovery in order to advice the way forward, as I am no longer willing to take my car to a repair center whom creates more workmanship errors as they try and correct the initial issues.

A discovery claims administrator has advised to consolidate a report and submit to them, which has been submitted to 3 Discovery Agents and not as little as just a confirmation of receipt email was received.

This is highly unacceptable as Discovery wishes to choose **** repair centers to repair your vehicle and then just not bother to deal with the issues to follow.