Discovery insurance proves their incompetence AGAIN!

<p>After writing a review about the shoddy service received from discovery customer service on the 14/11/16. I promptly received a response from Thabani whom I am assuming is from the complaints department. The email sent by him promised to look into the matter and get back to me. Today is the 24/11/16, I have not received any feedback from discovery. A phone call would have been appreciated to keep me updated but I have come to the conclusion that my query has clearly been shelved and deemed unimportant. I certainly wish they would feel the same way about the money they get from me every month.... Religiously I might add!! This then leads me to reiterate my previous statement about this company. WORST INSURANCE COMPANY EVER. </p>