Discovery Insurance poor service to customer

This is disappointing from the Discovery insurance policy, the number is ***, what is going on with discovery? I put in a claim (CLAIM NUMBER ***) on 2 March 2022 for accidental damage to my smart tv, Discovery appointed a construction company that also claims to fix the TVs. After not hearing from Discovery yesterday I then decide to do a follow-up with the Discovery claim assistant Kgomotso Meso via email which hedid not respond. Then I decide to call *** claims, then ADUL answered the call and put you on hold 10 then drop the call and he does not bother to call me back, I sent an email again to Kgomotso. Meso and he just sent a link to claims. I called again Adul does his things again, put you on hold then drop my call and does not call me back, I tried again then Fortunate does the same thing again, put you on hold, and dropped the call now I have been told it a worn and tear can not be fixed. smart tv is worn and torn when you can see the cracked caused by my son when he threw the toy to the Tv. we have TVs from 2000 and they are still not worn and tear, this is a joke from people who are representing discovery.