FG
Franco G

1 reviews | Active since Aug 2012

29 Sept 2016, 08:12

Discovery Insurance Poor service

<p>Good day.</p> <p> </p> <p>Last week Tuesday I made contact with Discovery insure to review my insurance policy, remove my access payment and to find out how much it will be to add a courtesy car to the policy. The consultant said he must refer the request to the underwriter and he will get back to me.. On Saturday I called again and the excuse was that they where operating with skeleton staff due to the holiday and they can only get back to me on Monday. Almost a week has lapsed and still no word from Discovery Insure. Very poor and unsatisfactory service from a provider that is more than will to debit my account every month!! </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply29 Sept 2016, 11:45
Official

Thank you for your comment.

We have escalated your concerns to our servicing management team for a speedy resolution.

We apologise for the delayed and lack of service experienced.

Regards,
Sekgobola
Discovery Insure