Discovery insurance poor service

I wrote a review a week ago about how bad is discovery, same day I wrote a review one if the CEO office from discovery called me and even commented on a review that they will solve the matter,after I spoke to him he promised me that he will send the claim back to the claim manager and then they will resolve The before the end of last week I waited even now nothing, what I have realised about Discovery insurance is that they don't care about they are customers, the only commented on the review just to look good, but they not helping how on earth you reject someone claim because tracker was not installed but the policy was on date and on The day off tracker Tue car ******, " they didn't even explain that " if you don't put tracker on your car within 14 your policy will be affected" they should have told me that so I know if sumthing happens I'm not gonna be coverd instead now they telling me that I didn't put tracker on time so they won't pay me were else De consultant didn't tel nor update me that if tracker is not installed you won't be covered they were busy debiting the money why did they do that they could have stopped until the tracker certificate was sent mos!!!!!!!! I'm not happy my brand new car was ****** and I have it insured now I don't get help what on earth is this any one please help me on these situation before I loose my mind I'm alrdy traumatized because when they took the car I got hijacked with a gun point now this