1 reviews | Active since Sept 2021
Discovery Insurance poor service
So again I am on Hello Peter complaining about Discovery Insure. Just after my previous complaint on 25 April, we received a call from the insurance company and a hire vehicle. On the 6 May, our vehicle was moved to another repairer who then quoted from scratch. It took quite a while for the insurance to then approve the new quote and they wanted to write off the vehicle. We decided we did not want it written off and would pay in the difference between the book value and the repair costs.
An order number from the warranty insurer was issued on 23 May. This means that already a substantial amount of time has passed again with NO car. I had no response regarding extension of the hire vehicle from the insurer and eventually copied in his manager. This resulted in a week extension of the hire vehicle.
The new engine has an eta of 19 August. We had to take back the hire car today as NO ONE from Discover insure was coming back to me about an extension.
Is it even possible that we are inconvenienced for a further 3 months? We have already been fighting this since 15 March 2022. How do we get feedback? How do we even begin to accept that this is acceptable service when we pay our premiums each and every month? I am done with this lack of service. Anyone have any advice where to go from here? Who do I contact?
It is totally unacceptable.
I understand and appreciate there is a 30 day limit, but that was NEVER communicated to me. I would like to also mention that these delays are not as a result of our actions, but mainly as a result of time consuming decisions and delays from the warranty insurer.
In light of this, I believe an exception should be made.
Thank you
Jacqui
It is totally unacceptable.
I understand and appreciate there is a 30 day limit, but that was NEVER communicated to me. I would like to also mention that these delays are not as a result of our actions, but mainly as a result of time consuming decisions and delays from the warranty insurer.
In light of this, I believe an exception should be made.
Thank you
Jacqui
I don't think you understand how much this is appreciated. Thank you. We really need this.
We are no longer in possession of the vehicle as it went back to Avis yesterday.
Will someone arrange it and send us notification? We will only be able to collect it in the morning.
Regards
I don't think you understand how much this is appreciated. Thank you. We really need this.
We are no longer in possession of the vehicle as it went back to Avis yesterday.
Will someone arrange it and send us notification? We will only be able to collect it in the morning.
Regards
I have just spoken to Avis and they state that as a result of us having returned the vehicle yesterday, it cannot be done as an extension. Discover will need to create a new order for these extra 10 days and send through to Avis.
Kindly confirm
I have just spoken to Avis and they state that as a result of us having returned the vehicle yesterday, it cannot be done as an extension. Discover will need to create a new order for these extra 10 days and send through to Avis.
Kindly confirm