DISCOVERY INSURANCE - PATHETIC SERVICE - NON SERVICE

I used to rave that Discovery Insurance was top notch..... Well the storm hit last week Saturday and smashed on of my bedroom windows. I did an online claim, got an sms Sunday 1 Nov to say Malefetsane Rankhathali would be handling my claim. I contacted the number sent to me sort out my claim. I get told someone will come back to come to do an appointment. Tuesday I get a sms to say Myglass has been appointed to process your glass claim. Call *** to book your site service appointment. I phone and the number does not connect.... phone 4 times..... I then get a call from Weltevreden glass saying that they will send someone out later that day. No-one arrives. I phone on Wednesday morning and the phone number says it is congested and cannot connect. They phone the next day Wednesday around midday and say that they can only come at 5:30pm to see and measure. They arrive just before 6. Measure say they will try to come on Thursday but more than likely Friday and latest Saturday but they will phone to advise when. No-one phones Thursday or Friday from Weltevreden glass. Friday mid afternoon I get a call from the Assessor saying he has approved my claim and that he will get the glass sorted out urgently. I express my disgust at the service and that my window has been broken now for almost a week with rain coming into one of my bedrooms. He says he has escalated it and it will be done urgently. I ask why this is taking so long as a year ago I had a window broken, did the claim and it was repaired the same day. I ask why it is taking one week. Process.... Process...... Process..... he says he was waiting for the quote from the glass guys and he only got it on Friday lunchtime....... Is this my problem? I then get a call 20 mins later from the Admin person at Discovery Insurance telling me he is processing my claim and that someone will be coming to fix my window....... not sure when but he will make it urgent.................. I lost my sense of humour now and after being told several times to be patient and that they will sort it out. I told the gentleman that they better have someone at my house by 8am Saturday morning to sort the window replacement out or I will get someone myself and then will send them the bill and also the bill for my carpet and cupboard that are damaged by rain coming in the broken window................ Well Saturday 8am has come and gone and guess what no-one came - no-one called and I still have a broken window............ I told them that I was now going to look for another insurer and I was asked not to do that and I must accept their apologies................... DISCOVERY INSURANCE YOU ARE PATHETIC.