JN
Jeanette N
1 reviews | Active since Feb 2020
26 Mar 2020, 09:33
Discovery Insurance - Pathetic Service
Discovery Insurance give me the poorest service EVER. No good experience with them. Its been 4 days now and still no feedback from them. When I try and track them on the app, it still give my a message of "not assigned as yet". I've send several emails to the persons who is supposed to handled my claim, and his reply is I must get my own service providers. - Silves 144 cc has up to now not even contact us. Very bad servive from Mogale Rakoma at Discovery and Discovery. And now its lockdown. The lockdown only start at midnigth tonight. Lame excuse for poor service and me as a client must pay for my insurance and in time of need, no service. Pathetic. This means we have to be 3 weeks plus without any tv or dstv in this time?? I will never ever tell people to use Discovery Insurance.
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Replies (4)JN
Jeanette N's updateReviewer Update
26 Mar 2020, 10:22Good day, the line was very bad, I asked just to phone on the landline ***. Still awaiting your call. Unfortunately I can not just go and buy the products as I do not have such a cashflow to do that. What is the use then for insurance and time is now a factor. Please advise?
JN
Jeanette N's update26 Mar 2020, 10:22
Reviewer Update
Good day, the line was very bad, I asked just to phone on the landline ***. Still awaiting your call. Unfortunately I can not just go and buy the products as I do not have such a cashflow to do that. What is the use then for insurance and time is now a factor. Please advise?
JN
Jeanette N's updateReviewer Update
26 Mar 2020, 11:04Yesterday I was told to get an outside person to assist me. I have already paid him R480 out of my pocket to collect and get a report. The report was yesterday send to JBM Blue Star - Miquette, she also have not a respond from Discovery as yet. So all the goods is still at the person that was helping me with the report. ?? Now you asked me for photos ect. So I must go and collect the items again now?? Wow, that is what I called service. This is now after Mogale Rakoma advise me to do it myself. And time is running out. Bur thank you.
JN
Jeanette N's update26 Mar 2020, 11:04
Reviewer Update
Yesterday I was told to get an outside person to assist me. I have already paid him R480 out of my pocket to collect and get a report. The report was yesterday send to JBM Blue Star - Miquette, she also have not a respond from Discovery as yet. So all the goods is still at the person that was helping me with the report. ?? Now you asked me for photos ect. So I must go and collect the items again now?? Wow, that is what I called service. This is now after Mogale Rakoma advise me to do it myself. And time is running out. Bur thank you.
Discovery Insure's replyOfficial
26 Mar 2020, 11:20Whilst we endeavour to settle all claims as quickly as possible. We note that our validations process has to take place.
We have presented you with alternatives in light of the challenge we are faced with and are still committed in the process of finding a way forward...
More will be communicated to you directly.
Regards
Discovery Insure
We have presented you with alternatives in light of the challenge we are faced with and are still committed in the process of finding a way forward...
More will be communicated to you directly.
Regards
Discovery Insure
Discovery Insure's reply26 Mar 2020, 11:20
Official
Whilst we endeavour to settle all claims as quickly as possible. We note that our validations process has to take place.
We have presented you with alternatives in light of the challenge we are faced with and are still committed in the process of finding a way forward...
More will be communicated to you directly.
Regards
Discovery Insure
We have presented you with alternatives in light of the challenge we are faced with and are still committed in the process of finding a way forward...
More will be communicated to you directly.
Regards
Discovery Insure
JN
Jeanette N's updateReviewer Update
30 Mar 2020, 07:12So last week Thursday about 12 o ''clock a lady with the name of Kagiso phoned me from Discovery. She said she will send me an email regarding our telephonic conversation so that I can get all her details ect and that she will help and arrange for payment. She said I must go and get for now the basic, ec 1 tv in stead of 2 and 1 DStV explora in stead of the 2 and must arrange with someone to come and assist on such short notice for setting up the dstv and that I must send the invoice to her. I went and bought 1 x tv and 1 explora but could not get somebody to assist with the dstv. I've been patient but up to now, almost 4 days later, I stile havent received any email of communication from Kagiso or Discovery Insurance. So I made some arrangements to get the money to buy the stuff and discomfort myself in the process. So I rest my case. No service from Discovery Insurance and 'n lot of empty promises. When you try to call the number Kagiso was phoning from *** or the number that they send me with my case number via sms the first time, *** - it is unavailable.
JN
Jeanette N's update30 Mar 2020, 07:12
Reviewer Update
So last week Thursday about 12 o ''clock a lady with the name of Kagiso phoned me from Discovery. She said she will send me an email regarding our telephonic conversation so that I can get all her details ect and that she will help and arrange for payment. She said I must go and get for now the basic, ec 1 tv in stead of 2 and 1 DStV explora in stead of the 2 and must arrange with someone to come and assist on such short notice for setting up the dstv and that I must send the invoice to her. I went and bought 1 x tv and 1 explora but could not get somebody to assist with the dstv. I've been patient but up to now, almost 4 days later, I stile havent received any email of communication from Kagiso or Discovery Insurance. So I made some arrangements to get the money to buy the stuff and discomfort myself in the process. So I rest my case. No service from Discovery Insurance and 'n lot of empty promises. When you try to call the number Kagiso was phoning from *** or the number that they send me with my case number via sms the first time, *** - it is unavailable.