Discovery insurance pain

Round 2 of the struggle to receive my fuel cash back. The previous round took me 10 phone calls each ending in an empty promise of a definite resolve within 48 hours. Those 48 hours added up to 24 days to resolve a simple issue which was Discovery's error to start with. It is quite scary that the employees of Discovery have more power of attorney in matters of my policy than I do and can randomly make critical decisions and changes to it. Round 2 is not looking any better. Two weeks into the same professional incompetency because if there is one thing they are good at it is to give you a false sense that your issue has "definitely been resolved this time". It makes one wonder what promises one will hear when you actually submit a claim or have an emergency..