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Primrose M

1 reviews | Active since Oct 2020

19 Oct 2020, 23:24

Discovery insurance must fall

I have been with Discovery insurance, I registered two cars with them firstly the consultant that I firstly spoke to she never told me if my car doesn't fit tracker and something bad happened I wont be covered what she said is that the car I should put tracker, before I went to put tracker my car got ****** I was hijacked and they took the car, I launch the claim and I submitted everything the insurance asked for within a week they sent me a letter of rejections, and they didn't want anything they just drop me like they didn't even care what is it with me, they said they reject the claim because the tracker was not installed, but my cover is up to date and the car got ****** on my way to tracker, I even submitted everything from tracker, but Discovery doesn''t help me n they just got out of me, Hello Peter please help me!!! I wouldn't encourage one to join this insurance taking people money they are fast but helping people they reject,

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Replies (2)
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Primrose M's update20 Oct 2020, 08:58
Reviewer Update
The person who held my claim was Peter Rankyathali, I give him everything he asked for after that u just rejected my claim and what is so painful, the give me a rental car after a week my claim was rejected he told me I should take the car back what on earth is that my car is ****** I have been paying insurance now I don't have a car to go to work because I had to take a rental car back that was so bad of them and they don't even care after what's, I was hijacked with a gun point all they care is to reject not even further investigation, just a week, I requested to speak with the manager who was Jathin Mathura I couldn't get hold of him at that moment after a while I called n I explain everything to him he said I should send what I have for tracker The communication to show I did book appointment with tracker and he will see what he will do and I did that he never got back to me until I sensed him an email to ask if he got my email n he reply by saying he will revert soonest until now I sensed other email and they now telling me about the Turn around time on Tue rejection latter which is 90days what will I do in that waiting period without a car while I was paying insurance n where I work the is no even a taxi they don't even care please help me , what Discovery did to me is painful very ????????????????????????
Discovery Insure
Discovery Insure's reply20 Oct 2020, 10:53
Official
Good day Primrose 

A representative from our team will make contact with you 
in order to assist with your concerns as raised.

This matter has been taken up and is being looked into.

Regards
Discovery Insure