DISCOVERY INSURANCE LIABILITIES DEPARTMENT - BAD SERVICE

Extremely disappointed in Discovery Insurance and the way a third party claim was/is handled. Had a small incident on Monday, 17 October 2022. Got all the necessary quotes for both vehicles, NATIS report and case number etc as needed for claim and proceeded to submit claim. My vehicle claim was handled and authorised within 3 days. However, the Liabilities Department working with the 3rd party claim is utterly useless and staff rude and unprofessional. Especially Gretchen who I had a conversation with explaining why we prefer a certain repairer above their repairers and that our previous claims with same repairer was entertained and paid for by Discovery. She is extremely rude and won't listen to reason yet my repairs to my vehicle with the exact same repairer was authorised and vehicle is already being repaired. I paid out of my own pocket for 3rd parties repairs to his vehicle as Discovery Liabilities Department and especially Gretchen are just not willing to listen to reason or even entertain claim. We are definitely looking into another insurance as I can just imagine what will happen one day when we have a serious accident involving a 3rd party