Discovery Insurance lack of interest

What has happened.to customer service Discovery Insure???? I have been trying to resolve a question since the beginning of August. I understand the restrictions due to Covid but surely taking a month to resolve my query should not be a norm. I have even tried the contact number a couple of times, I press the relevant buttons and after holding on for an average of 10 minutes, me paying for the call... surprise surprise I get cut off. Come on Discovery, you are very quick to hike up your rates plus quick to take my money but when I need help, then this is a very different story. I have even resorted to pleading in my email for someone to reply to my correspondence. Going forward, is this the kind of customer service to expect from Discovery? Please resolve my query urgently!!