Discovery Insurance is useless!!!!.

We joined disocverynInusre a bout a year ago after being with Outsurance for most of our adult life. They offered a more favourable rate on our house insurance, as we have a thatch structure. We put i a claim for a leaking bathroom pipe on the 19th of August 2020, and are still waiting for the repair work to be completed. The first service provider they sent out in October only, declared that there was no leak, a month later. Then the next service provider, found the leak, plotted a course of action, and the nothing happened. After continually chasing up with the discovery consultant, and then the service provider directly, we eventually got the pipe repaired and most of the building work done in November only! We are now just waiting for the tiling to be completed. The consultant that I have the misfortune of dealing with at Discovery never replies to my emails, never takes my calls, never returns my calls. We eventually managed to get a supervisor contact number, no name, and she is as inefficient. And so tomorrow begins another week of me fighting with Discovery again to sort out this claim, and in the interim, the leak has reappeared. I am beyond fed up and frustrated by the absolute lack of service, client interaction, and accountability by Discovery and will be returning to Outsurance once this claim has been settled.