Discovery Insurance is happy to take your money but when you need to claim their customer service is non-existent!

For the past week since submitting a claim (07-Nov-17) I have felt trapped in an insurance which is slow, never responds and offers no customer service whatsoever. From the very first moment of submitting the claim telephonically I was told they can not help me since they never received my pre-inspection documents, yet they were happy to take my money for 3 months (if they truly never received those documents they would have cancelled my insurance before it even began). They made it my problem and imp**** there would be consequences if they could not find these documents instead of apologising for their mistake and taking the blame themselves (not the best way to treat a client who is already under a load of stress from the accident prior). Next I get told the process would be finalised by friday during which a background check needed to happen before authorisation of the claim (most if not all insurers would do this at the inception stage not DURING a claim!!). I made peace with this fact, however, what upset me and frustrated me to no end was how they did not even bother to keep me up to date on anything as I have had to spend R100's on airtime just to follow up myself and make sure they are doing their job. I even had to do their job in calling the panelbeater myself only to find out the only available booking for my car would be 6-Dec-17. How was this not done by Discovery to find a panelbeater who would be able to take me at the earliest possible date??? I was then told they would rectify this and find a new panelbeater, again something which did not happen, and AGAIN, I had to take matters into my own hands and find a panelbeater myself. I have basically done half their job for them only to find out today on the 14-Nov-17 that the background check I stated earlier has only BEGUN today and is currently the only thing holding up the process as a result of their own inefficiency( What were they doing for the past 3 working days?!?). Till now I had been told on numerous phone calls with the call centre that they had been working on this background check since Friday but clearly I was **** to. I only got the email requesting the policy documents from previous insurers today (14-Nov-17) and I have rep**** immediately. I have done everything from my side but due to a lack of customer service and treating their customer like another number I am lead to believe all Discovery Insure cares about is making money off their clients instead of actually caring about their clients in streamlining the claims process to the best of their ability. I even asked that due to all this incompetence from their side that they add a courtesy car onto my claim of which i would be happy to pay for in any way possible, even for the previous months if that is what is required. However, even after putting their client through hell they still are not even willing to make a plan and would rather risk losing a long term client. If this is how Discovery Insure truly operates then I am taking my money elsewhere.