MZ
Msizi Z

1 reviews | Active since Nov 2022

12 Nov 2022, 11:52

Discovery insurance is a ****. They do what ever it takes to benefit themselves and not the client.

I joined Discovery 2017 and have been paying all my premiums and have never ever claimed. I ran in to an accident now in 2022 where a few parts of my vehicle were damaged but discovery insists on not paying for everything. During my policy amendments yearly I had mentioned all the extras on my vehicle but surprisingly Discovery is claiming I had not mentioned any extras and when I request the recordings they have been looking for those recordings for the past 4 weeks, mind you I have a courtesy car which has to be returned because they don’t have time assist me and fix my car. I wonder since these extras that need to be fixed are not that expensive what would they have done if the whole vehicle was written off 😡. I don’t trust discovery after being warned about your shadiness when it comes to claims it’s sad to witness you tactics first hand. # stay away from discovery insurance. After 0ver 58 months of premiums without any claims this is how you treat your customers.

0
Replies (3)
MZ
Msizi Z's update15 Nov 2022, 08:37
Reviewer Update
I see you just answering you didn’t take the time to go speak to your employer. Then if they have answered me then what am I waiting for? They answered me on my initial policy schedule I have reviewed it many times already after that. Just do a simple thing listen to my other policy update calls and here for yourself that I mentioned everytime that I have upgrades on my vehicle. Listen even on my recent conversation with your employee Mr Ngidi that I told him when was this discussed. Please just send me my last voice recording which was a policy update done this year in April 2022. Simple as that. If you guys simply don’t want to listen to it and don’t want to pay for my extras just tell me straight stop beating around the bush.
MZ
Msizi Z's update15 Nov 2022, 08:39
Reviewer Update
You quoting to me 7.6.1 that was done simply listen to the voice recordings or if your staff are to busy send me the recording then we will listen to it for you on your behalf and let you know which minute on the recording where we discussed the extras I think that will make your tough work a lot easier since clearly I’m paying you guys so that I can do your job for you.
MZ
Msizi Z's update15 Nov 2022, 18:49
Reviewer Update
Items Needing to be replaced are linked below.

  1. https://www.custombodykits.co.za/product/ford-ranger-wildtrak-bonnet-scoup/?attribute_ranger-bonnet-scoop=T6
  2. https://www.custombodykits.co.za/product/ford-ranger-wildtrak-replacement-grille/?attribute_ranger-grille=T6
  3. https://www.custombodykits.co.za/product/ford-ranger-wildtrak-front-bumper-extension/?attribute_ranger-front-bumper-extension=T6


Summary:
  1. T6 Bonnet scoop = R 12 100.38
  2. T6 Grill = R 6 715.00
  3. T6 Bumper = R 8 770.26

Total = R 27 585.64

Before
Remove