Discovery Insurance hiding telephonic recordings

On the 14th June 2023 I called Discovery Insure to remove a vehicle from my insurance. I asked the call center agent if someone drove my other vehicle that is still on Discovery Insure and they were not connected to the Vitality drive DQ track device, would I be penalized for that? The Discovery Insure agent said I WOULD NOT be penalized for that. A week later when looking at my daily points history, each time someone besides myself drove my vehicle without connecting to the DQ track device, I was penalized. I then called in on the 27th of June 2023 and asked why I am been penalized when I was told I WOULD NOT be penalized, and the manager said that she listened to the conversation that took place on the 14th June 2023 and that I was told I WILL NOT be penalized. But that going forward I should change the device to a different device so that we don't need to connect to the device using the Insure App. I was also told I would receive all the penalized points back up to the date of my second call as I was informed I WOULD NOT be penalized. I then waited for the points to be returned, and I wanted the points returned because I was told I would NOT BE penalized and because of the below: After the implementation of the new Discovery Insure 3.0 which (once again like your Vitality health goals for the Apple watch benefit) has made it very difficult to achieve Diamond status on Vitality Drive (please note I was on Diamond status for a full 3 years prior to the new version and immediately could not achieve Diamond status due to the new difficult measuring goals). So I waited and waited and no points were returned. I then called again on the 30th June 2023 and was flat out told I would not receive any points back. I have subsequently asked for all the telephonic recordings (which is my legal right) so that I can pursue this with the Insurance Ombudsman, as this impacts the large amount of savings I have in my Vitality Savings account as well as my monthly cash back reward for driving well. I have sent many requests, my insurance broker has sent many requests and Discovery South Africa is just ignoring these requests as they know they are legally in the wrong!!