MP
Melonae P

1 reviews | Active since Jun 2015

27 Sept 2017, 19:38

Discovery Insurance from HELL

On the 31st of August someone drove into the left passenger side of my brand new vehicle causing minor damages amongst others,my left side mirror ,left passenger door and beading of my car .I received a call from Theo from Discovery CEO office who informed me that my car has been towed to their preferred panel beaters namely Nu Wagen . My vehicle has been sitting at the panelbeaters for almost 4 weeks. No work has been carried out on repairs . Reason given,awaiting spares this is after I have been informed by Wesley from Nu Wagen that the spares has arrived. My car is still standing in what appears to be a s**** yard cramped up next to s**** cars in the sun incurring even further damages. I am concerned about safe keeping and safety of my car. My courtesy car is due to be returned once again leaving me immobile. Discovery as well as Nu Wagen gives me conflicting messages. I have incurred a lot of cost including time off work because of this. Is this what I am paying Discovery R1 100 a month for. It's sad that I have insurance yet the service is non existent. I am the one calling and following up nor the other way around. no close to a solution and no feedback EVER

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Replies (3)
Discovery Insure
Discovery Insure's reply28 Sept 2017, 11:19
Official

Good Day,

Thank you for taking our call. As we discussed, we will give you an update on the progress of your car during the co**** of next week.

Regards,

Theo Mokhine

discovery Insure

MP
Melonae P's update05 Oct 2017, 23:21
Reviewer Update
Hi Theo I am very frustrated and disappointed with the way that you have handled my complaint as a laughing matter. You made it very clear to me today that Discovery does not care about their clients and that this is a laughing matter to you as you clearly stated to me that posting my complsints on Hello Peter would not help as you will just comment on my post then it wiil be over, or so you think. I am fully aware of my rights as a consumer and will therefore not allow for my rights to be abused by Discovery as I do pay for insurance to be covered and not to **********. You and I both know that my car has been sent to Nu Wagen by Discovery for minor damages which had nothing to do with my cars engine or battery. I have complaint on numerous occasions about my car standing in the sun crammed up next to other cars in Nu Wagens yard because I was afraid that it would be damaged and that is exactly what happed in your panelbeaters yard, my car has been damaged by Discovery and Your panel beaters.Ivan not convincled that this is only a battery problem and I strongly suggest that Discovery arranges for my car to be taken to my dealership for a diagnostic test before I can trust to take ownership of my car from Nu Wagen , I would not risk getting stuck on the road because of damages which has been caused by your panel beaters. My vehicle is brand new and still under warranty and I am not willing for my warrenty to lapse because of someothing that Discovery did wrong. I will take this futhe as you are only concerned about getting the courtesy car back a day earlier leaving me immobileonce again after tryin to deprive me of a courtesy car in the first place. My car is less than a year old and Discovery is trying to cause a lot of problems for me. I am not willing take that chance. So please arrange for my car to be sent for a diagnostic test at my dealership if you are so sure that my car has been fixed properly or give me a replacement car. I stronhly believe that my request is not unreasonably seeing that my vehicle is brand new and the damages was minor when you took my car and now it's major. My car was broken damaged instead of being fixed by your panelbeaters
Discovery Insure
Discovery Insure's reply06 Oct 2017, 10:28
Official

Good day Melonae

Thank you for contacting us.

We have discussed this with Theo has he has confirmed that he has contacted you and he is busy addressing your concerns.

Regards

Preveshen
Discovery Insure