Discovery insurance failing to give clear instructions on how to resolve an issue

I am very disappointed with the level of service I received from Discovery Insure. My discovery Sensor for some reasons stopped working, when I realized that it was not working I sent an email to Discovery informing them about the issue on my discovery app. I didn't get a response so I decided to call them. The consultant told me that, they sensor stopped working because I was not driving my car for 2-3weeks and I should go to Tiger Wheel so get a new Sensor. I did question her " Why must I go to Tiger Wheel because I didn't fiddle with the sensor in anyway?" I was told that I must go and replace it, I took her word for it and went to Tiger Wheel. When I get there they told me that the sensor is working and I could attest to this since I received notifications with my drive results.

I came back and called Discovery again, and today I am told that it disconnected and I need to go back to Tiger Wheels so that they can reset the sensor. Also Tiger Wheel was not suppose to hide the Sensor, it was suppose to be visible. Now my question is, did you (Discovery) train the consultant at Tiger Wheel on how they should fit the device? I doubt cox I can't see my sensor.

Now if I should go back to Tiger Wheel, who's time and petrol should I use because on you (Discovery) failing to give clear directions on how I should resolve this issue? and lastly what's gonna happen to the discovery points/ goals that I was promised when I join the insurance? Unfortunately I don't have reference numbers for the call, but I urge you to get the recording that gave me false information. I honestly did not expect this from discovery!!! you can do better!