Discovery Insurance

Morning Rory,

I trust you are well. I have sent the issue to our insure specialist to assist. The points are not reflecting for some reason. I was on the line with them yesterday for a long time and no one could give me any answers or feedback.

I’m sure our Insure Specialist will have answers for us soon.

My Response - Petrus van Aardt - Individual Consultant ***

Hi Nadene

Thank you for the response from your side. They need to provide me with answers they have until COB tomorrow. This has been pending since January 2022 and now into March already.

How does a company not have answer for a client? Their response is unacceptable and I won’t let the matter go.

Each month premiums are paid without fail, this is no fault on my side, so I have to be kept holding hoping for answers.

This is not science or solving World hunger, this is pure people, systems and technology. All of this can be tracked feeding me some not reflecting doesn’t work for me sorry.

1) I want all rewards processed by March – your failure does not have to impact me the client 2) I want compensation backed since January 2022 3) I want a letter from a Director on my matter.

I am escalating the matter to the ombudsman.