Discovery insurance avoiding me

<p>A few weeks back we were on the unfortunate end of a second house break in within 6 months. On the first occassion we were customers of Santam and the entire matter was resolved and claim processed within 20 days . I am regretting changing my insurance to discovery at this point. When engaging them the when was great and said that they can better my premiums.After the recent breakin I had numerous items ****** and I contacted discovery only to be told that I have no cover for house contents. Whilst I know I must read fine print when looking at my schedule for cover I saw components of house content cover only to be told that that is just an example of their standard cover and I don't have that. ( why is it on my schedule in the first place, dam confusing) When engaging the consultant on the 16 May ( have email proof ) I requested to hear the sales call to which she responded saying she will get it. I still have no feedback. My broker has also tried but they give them the run around. I mailed again on te 28 May and I got a reference number etc but still no feedback. Suffice to say I will be changing my insurance but want this resolved. I find the fact that I'm being ignored as a customer to be highly irritating . I have numerous products with discovery and the manner in which I've been treated doesn't bode well for customer relations. It is enough that I've had to deal with the trauma associated with a house break in but Discovery Insure has added to the displeasure experienced .......This is actually pathetic and inexcusable. The main question is, Why don't they want to engage me? Is there something on the sales call that they don't want me to hear? Have they made a mistake? All I know is, why would I it take out house content cover? Ridiculous !!!</p>