1 reviews | Active since Feb 2020
Discovery insurance/ Avis rental dispute resolved
I had an accident/incident in January and my car went in for repairs. Discovery insurance required me to rent a car from Avis. Upon the completion of my vehical, Avis instructed me to leave my car at the panel beater, and they would come collect from there for my convenience. However Avis did not fetch the car on the agreed date, they only collected the car 5 days later. The car was now damaged when they collected it. The manager Robyn at Avis Isando was so appallingly rude and unprofessional that I had to get my insurance company involved. I am so happy to say that within a week Discovery had resolved my dispute with Avis. I am so so thrilled with Discovery's commitment in acquiring action to be taken. I will never ever leave Discovery insurance as their customer service is impeccable. My service consult at Discovery was Mzwandile Gumbi. I would like to thank him for all his effort, attentiveness and assistance.
Thank you for sending us your feedback. We truly appreciate it when our clients take time out of their busy days to provide us with some open and honest feedback about our service.
Regards
Discovery Insure
Thank you for sending us your feedback. We truly appreciate it when our clients take time out of their busy days to provide us with some open and honest feedback about our service.
Regards
Discovery Insure
