Discovery insurance are so bad. Avoid them.

Do not go with Discovery insure! They are by far the worst experience I’ve had.

You will pay the highest for them and get horrible service in return. There is no due diligence and when you phone to complain they just hang up on you.

I’ve waited almost 2 months for a simple damage repair to be fixed on my car. During that time they never once offered an alternative (you have to request it yourself by the way), for a rental car, and they expect you to go up and down between chasing repairs and car dealership on your own expense. You will not get peace of mind with them. I’ve spent well over 2k on petrol and Ubers during this time.

But after getting told my car was repaired it wasn’t, the electronics on the steering wheel did not work. This is a new car, not even 6000km old. When I raised it with them they said all I can do is fill out an “unhappiness report”.

We do not care for your reports and unnecessary admin.

Now it’s back and forth with VW (who are even more pathetic) on whether it is a warranty or an insurance issue. Regardless it’s not my problem - it’s not how my car was before the repairs. But when you phone either they make it out to be your problem and not theirs.

They claim a diagnostic report was done (VW) and that everything is fine, but all they do is plug a computer in and test, they don’t even bother with a basic physical test, to actually check if everything is working. Now it’s back and forth, with two of the worst customer service is experiences.

I tried calling now and the numbers do not exist, despite calling the exact number yesterday.

Dear discovery, my car is not fixed, and it shouldn’t matter whether it’s a warranty issue or an insurance claim to me. I paid insurance to have peace of mind in that whatever happens to my car I will get it back as before. It’s not.

It’s ridiculous that I have to deal with rude VW representatives telling me that it is not their issue.

I am beyond livid with both parties. And when all this is over I will be cancelling my insurance. As well as all my other discovery products (medical, banking) - because if the service is like this for insurance, it will be the same for the rest.

Whoever reads this - the discovery “rewards” are definitely not worth this.