1 reviews | Active since May 2016
discovery insurance and avis Hatfield worst service ever, Bianca Manaka and Tshepiso Mazibuko of Discovery Insure offer pathetic service
<p>Bianca Manaka and Tshepiso Mazibuko are the worst employees of discovery insurance. They cannot resolve an issue with car rental via an insurance claim for months. Tshepiso arranged that I fetch my vehicle on a set date and time and avis Hatfield will be due to fetch the hire car at that time. Avis never pitched and the manager Joanne of Avis Hatfield advised to leave vehicle at the panel beater. And I will not be liable for damages. All existing damages were notedon the inspection list and since March, nothing has been done to refund my deposit. Avis only sent drivers 5 days later to fetch the car and what happened when they failed to fetch the hire car is not my issue. AVIS claims I am liable for damages yet the inspection list clearly shows the damages were noted on the day I took the vehicle but it seems that Avis reps have an eyesight issue. Bianca and Tshepiso of Discovery has not resolved the issue to date. Pathetic service from all involved.</p>
Thank you for your comment.
We have asked Avis to provide us with both the collection and return inspection sheets of the rental vehicle so we can resolve the matter.
We apologise for the frustration experienced due to the delayed feedback.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We have asked Avis to provide us with both the collection and return inspection sheets of the rental vehicle so we can resolve the matter.
We apologise for the frustration experienced due to the delayed feedback.
Regards,
Sekgobola
Discovery Insure
