aP
anton P
1 reviews | Active since Sept 2013
14 Mar 2022, 11:18
Discovery Insurance - Absolutely shocking service from Autoboys
We booked a replacement windscreen through Discover Insurance for our car. They informed us that Autoboys will be the service provider to replace the windscreen for us.
The BIG problem comes in that their drivers dont have smart phones, so can't use 21st century technology such as Google maps, Wize or any other GPS/GEO mapping service. This now results in us having to battle to give a driver directions that 1H30 late like one had to back in the 80's
We are extremely disappointed with the lack of service. And management is VERY blaze about it when I tried to escalate the matter
Surely Discovery Insurance can VET and choose beter service providers than these guys, as this is not on at all
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Discovery Insure's replyOfficial
08 Sept 2022, 13:01 We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Discovery Insure's reply08 Sept 2022, 13:01
Official
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.